Cancellation and Refund Policy

We strive to provide high-quality digital services that meet the needs and expectations of our clients. However, we understand that there may be occasions when you need to cancel a service or request a refund. This Cancellation and Refund Policy outlines the terms and conditions under which you may cancel a service or request a refund, as well as the process for doing so. Please read this policy carefully to understand your rights and responsibilities regarding cancellations and refunds.

1. Cancellation of Services

You may cancel any ongoing service with us, subject to the following terms:

a. Service Agreement or Contract:
If you have signed a service agreement or contract with us, the terms of cancellation will be governed by the specific provisions outlined in that agreement. Please refer to your contract for exact details on cancellation procedures, notice requirements, and any associated penalties or fees.

b. Recurring Services:
For services that are billed on a recurring basis (such as monthly digital marketing services, website maintenance, or hosting), you may cancel the service by providing us with written notice at least 30 days before the next billing cycle. Cancellation requests must be submitted in writing via email or through your client account portal, if applicable. Failure to provide the required notice may result in the service continuing for an additional billing cycle, and you will be responsible for paying any associated fees.

c. One-Time Services:
For one-time services (such as website development projects, design work, or SEO audits), cancellations may be permitted depending on the stage of the project. If work has already commenced, we may charge you for the portion of the work that has been completed up to the point of cancellation. Please contact us as soon as possible if you wish to cancel a one-time service, and we will provide you with a detailed breakdown of any costs incurred.

2. Refund Policy

Refunds are available under specific circumstances, as outlined below:

a. Service Agreements:
Refunds for services covered by a signed agreement will be handled according to the terms established in that agreement. Please review your contract for details about refund eligibility and conditions.

b. Refunds for Recurring Services:
For recurring services, you are eligible for a prorated refund if you cancel the service prior to the end of the current billing cycle and have paid in advance for that cycle. The refund will be calculated based on the number of days remaining in the billing cycle after the date of cancellation. Please note that certain services, such as those involving third-party tools or platforms, may not be eligible for a refund if costs have already been incurred on your behalf.

c. Refunds for One-Time Services:
For one-time services, refunds are only available if work has not yet commenced. If you cancel a one-time service before we have started work, you are eligible for a full refund. However, once work has begun, refunds will be provided on a case-by-case basis, depending on the progress of the project. If significant work has been completed, we may issue a partial refund based on the percentage of the project that remains unfinished.

d. Non-Refundable Services:
Certain services and fees are non-refundable. These include, but are not limited to:
- Setup fees for digital marketing campaigns, hosting, or other services
- Domain registration fees
- Third-party software or platform costs incurred on your behalf
- Custom development or design work that has been completed
- Any fees specified as non-refundable in your contract or service agreement

3. Process for Requesting a Refund

To request a refund, please follow the steps below:

a. Contact Us:
To initiate a refund request, contact us via email or through your client account portal, if applicable. Please provide your full name, the email address associated with your account, the service for which you are requesting a refund, and the reason for the request.

b. Review Process:
Once we receive your refund request, we will review the details of your account and the service in question. We may contact you for additional information or clarification if necessary. Refund requests are typically processed within 7-10 business days, but this timeframe may vary depending on the complexity of the service and the stage of completion.

c. Refund Approval:
If your refund request is approved, we will issue the refund using the same payment method you used to pay for the service. Depending on your payment provider, it may take several additional days for the refund to appear in your account.

d. Refund Denial:
If your refund request is denied, we will provide an explanation for the denial and outline any alternative options that may be available. Please note that all refund decisions are final.

4. Termination by Us

In certain cases, we may terminate a service or contract with you due to non-payment, violation of our terms and conditions, or other valid reasons. In such cases, we will notify you in writing of the termination and any outstanding fees or obligations that may apply. If we terminate a service due to a breach of our terms, you may not be eligible for a refund, particularly if costs have already been incurred on your behalf or if the work has already been completed.

5. Changes to Services

We reserve the right to modify, suspend, or discontinue any of our services at any time, without prior notice. In the event that a service is discontinued and you have prepaid for future services, you will be eligible for a refund for any unused portion of the service. We will notify you in advance of any significant changes to services that may affect your ongoing projects or subscriptions.

6. Exclusions

Please note that the following situations are not eligible for cancellations or refunds:
- Dissatisfaction with the results of a service, provided that the service was delivered as agreed and according to industry standards
- Delays caused by the client, including failure to provide necessary information, approval, or access for completion of a project
- Any services provided by third-party vendors or partners that are outside of our direct control

7. Dispute Resolution

If you are dissatisfied with a service or believe that a refund has been unfairly denied, please contact us to discuss your concerns. We are committed to resolving disputes amicably and will make every effort to reach a mutually satisfactory solution. If a resolution cannot be reached, any disputes related to cancellations, refunds, or other matters will be handled according to the dispute resolution provisions outlined in your service agreement or contract.

8. Contact Information

If you have any questions or concerns about our Cancellation and Refund Policy, or if you would like to request a cancellation or refund, please contact us using the information provided on our website. We are here to assist you and will work with you to ensure that any issues are resolved in a fair and timely manner.

By using our services, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy. We value your business and appreciate your understanding of the terms outlined in this policy.